Dzubayyan Ahmad

System Administrator

hello@masdzub.com
+62 881 08 000 81 80
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System Administrator based in Bali, Indonesia

Skills

basic

Linux ServerCMS WordpressNetworkingWebservercPanel & WHM

automation

AnsibleBashPythonassh

extra

Word OfficeDockerPHPNodeJSNuxtJS

Experiences

System Administrator @World Host Group
2022/10 present
Employment Status: Contract
Work Status: On-Site
As System Administrator, my responsibilities include
  • Monitored system and procedural processes encompassing Abuse, SSL, migration, cPanel license, and other issues.
  • Maintain a high level of customer service and support for all technical issues, including troubleshooting and problem resolution.
  • Migrate account hosting to balancing resource and migration from outside into our server and new server.
  • Diagnose and troubleshoot errors and technical glitches in client applications or systems. Effectively fixing issues to ensure client satisfaction and minimal downtime.
  • Implemented rigorous security measures, including screening for domain and hosting abuse such as fraud, phishing, spamming, and other illicit activities, ensuring a secure hosting environment for clients.
Sr. Technical Support Specialist @DomaiNesia
2022/10 2024/01
Employment Status: Permanent
Work Status: Hybrid
As Sr. Technical Support Specialist, my responsibilities include
  • Developed and implemented technical support processes and procedures to enhance efficiency and effectiveness.
  • Monitored system and procedural processes encompassing Abuse, SSL, migration, cPanel license, and other issues.
  • Collaborate with cross-functional teams, including infrastructure and product management (sales), to identify and resolve technical issues.
  • Analyze and resolve complex technical issues, utilizing resources such as documentation and internal systems.
  • Maintain a high level of customer service and support for all technical issues, including troubleshooting and problem resolution.
  • Migrate account hosting to balancing resource and migration from outside into our server and new server.
  • Mentor technical support staff on technical troubleshooting and problem-solving techniques.
  • Coordinate with third parties to resolve problem issues in the event of an error.
  • Assist the manager in recruiting new staff and training new staff.
  • Handled customer inquiries and technical issues through ticketing systems, and phone, providing prompt and accurate solutions to customer problems.
  • Diagnose and troubleshoot errors and technical glitches in client applications or systems. Effectively fixing issues to ensure client satisfaction and minimal downtime.
  • Articulate technical product details to new customers clearly and understandably helping customers grasp the value and functionality of our services.
  • Provide pre-sales support to prospective clients, address technical inquiries and concerns, and assist potential customers in making informed decisions about our hosting services.
  • Implemented rigorous security measures, including screening for domain and hosting abuse such as fraud, phishing, spamming, and other illicit activities, ensuring a secure hosting environment for clients.
Technical Support Specialist @DomaiNesia
2019/03 2022/10
Employment Status: Permanent
Work Status: On-Site
As Technical Support Specialist, my responsibilities include
  • Handled customer inquiries and technical issues through ticketing systems, live chat, and phone, providing prompt and accurate solutions to customer problems.
  • Diagnose and troubleshoot errors and technical glitches in client applications or systems. Effectively fixing issues to ensure client satisfaction and minimal downtime.
  • Articulate technical product details to new customers clearly and understandably helping customers grasp the value and functionality of our services.
  • Provide pre-sales support to prospective clients, address technical inquiries and concerns, and assist potential customers in making informed decisions about our hosting services.
System Administrator @Manage Server Indonesia
2020/04 2021/13
Employment Status: Self-Employee
Work Status: Hybrid
As System Administrator, my responsibilities include
  • Deployed, managed, and maintained dozens of production servers, ensuring optimal performance and stability.
  • Implemented robust server monitoring systems to proactively track the health and performance of all production servers, thereby ensuring uninterrupted service and guaranteeing minimal downtime.
  • Enhanced our server services by automating routine tasks and deploying new features with automation tools, improving operational efficiency.
Linux System Administrator @Teras Code Digital
2018/07 2019/06
Employment Status: Permanent
Work Status: Hybrid
As Linux System Administrator, my responsibilities include
  • Deployed, managed, and maintained dozens of production servers, ensuring optimal performance and stability.
  • Implemented robust server monitoring systems to proactively track the health and performance of all production servers, thereby ensuring uninterrupted service and guaranteeing minimal downtime.
  • Enhanced our server services by automating routine tasks and deploying new features with automation tools, improving operational efficiency.
Training Development Staff @Teras Code Digital
2018/04 2019/16
Employment Status: Permanent
Work Status: Hybrid
As Training Development Staff, my responsibilities include
  • Develop training materials, modules, and curriculum based on identified needs, learning objectives, and organizational goals. This involves creating content, presentations, manuals, and other educational materials.
  • Identify and assess the training needs of the organization or specific departments through surveys, interviews, or analysis of performance data.
  • Work closely with subject matter experts, trainers, and other stakeholders to gather information and ensure accuracy and relevance of training materials.
  • Stay updated with industry trends, best practices, and new technologies in training and development to enhance the quality and effectiveness of training programs.
2017/09 2018/07
Employment Status: Contract
Work Status: On-Site
As Assistant Lecture, my responsibilities include
  • Supporting lecturers in preparing and delivering lectures, seminars, and tutorials. This includes aiding in creating lesson plans, presentations, and teaching materials.
  • Providing assistance to students by conducting consultation hours, offering guidance on coursework, assignments, and projects, and addressing their academic queries.
  • Offering guidance and support to students regarding academic goals, career paths, and program requirements. Acting as a mentor to students, providing advice and encouragement
  • Engaging in ongoing professional development opportunities, such as attending workshops, conferences, or pursuing advanced degrees to enhance teaching skills and subject knowledge.
  • Supporting research activities by conducting literature reviews, gathering data, organizing research materials, or assisting in experiments, depending on the academic field.
  • Assisting in grading assignments, exams, and other academic assessments. Ensuring fairness and consistency in assessment practices based on established guidelines.
2016/04 2016/09
Employment Status: Contract
Work Status: On-Site
As Photographer, my responsibilities include
  • Conducting various photography sessions including portrait, product, fashion, or commercial shoots within the studio.
  • Setting up and adjusting studio lighting equipment to achieve the desired mood, ambiance, and effects for each shoot.
  • Operating and maintaining photography equipment including cameras, lenses, tripods, and other accessories.
  • Collaborating with clients to understand their specific needs, providing guidance on poses, themes, and styles for the shoot.
  • Organizing and managing photography sessions, maintaining an efficient workflow, and meeting deadlines.
  • Ensuring proper care, maintenance, and cleanliness of photography equipment and studio spaces.

Certifications

cPanel Professional Certification (CPP) @ Validation Link
2020 Now

cPanel University

cPanel & WHM Sales Professional (CPSP) @ Validation Link
2021 Now

cPanel University

cPanel & WHM Administrator Certification (CWA) @ Validation Link
2020 Now

cPanel University

cPanel & WHM System Administrator I (CWSA-1) @ Validation Link
2020 Now

cPanel University

cPanel & WHM Sales Professional (CPSP) @ Validation Link
2021 Now

cPanel University

cPanel & WHM Sales Professional (CPSP) @ Validation Link
2021 Now

cPanel University

cPanel & WHM System Administrator II (CWSA-2) @ Validation Link
2020 Now

cPanel University

LiteSpeed Certification @ Validation Link
2021 Now

cPanel University

Imunify360 Certification @ Validation Link
2023 Now

JetBackup 4 Certification @ Validation Link
2023 Now

cPanel University

JetBackup 5 Certification @ Validation Link
2023 Now

cPanel University

cPanel Certified Partner Accreditation (CPCP) @ Validation Link
2023 Now

cPanel University

Education

Informatics Engineering @ University of Amikom Yogyakarta
2016 2019
Computer and Network Engineering @ SMK Negeri 1 Boyolali
2013 2016

Interests

MusicPodcastKdramaAnimeVideo GamesBloggingReading