System Administrator based in Bali, Indonesia
Skills
basic
Linux ServerCMS WordpressNetworkingWebservercPanel & WHMautomation
AnsibleBashPythonasshextra
Word OfficeDockerPHPNodeJSNuxtJSExperiences
System Administrator @World Host Group
2022/10 presentEmployment Status: Contract
Work Status: On-Site
Work Status: On-Site
As System Administrator, my responsibilities include
- Monitored system and procedural processes encompassing Abuse, SSL, migration, cPanel license, and other issues.
- Maintain a high level of customer service and support for all technical issues, including troubleshooting and problem resolution.
- Migrate account hosting to balancing resource and migration from outside into our server and new server.
- Diagnose and troubleshoot errors and technical glitches in client applications or systems. Effectively fixing issues to ensure client satisfaction and minimal downtime.
- Implemented rigorous security measures, including screening for domain and hosting abuse such as fraud, phishing, spamming, and other illicit activities, ensuring a secure hosting environment for clients.
Sr. Technical Support Specialist @DomaiNesia
2022/10 2024/01Employment Status: Permanent
Work Status: Hybrid
Work Status: Hybrid
As Sr. Technical Support Specialist, my responsibilities include
- Developed and implemented technical support processes and procedures to enhance efficiency and effectiveness.
- Monitored system and procedural processes encompassing Abuse, SSL, migration, cPanel license, and other issues.
- Collaborate with cross-functional teams, including infrastructure and product management (sales), to identify and resolve technical issues.
- Analyze and resolve complex technical issues, utilizing resources such as documentation and internal systems.
- Maintain a high level of customer service and support for all technical issues, including troubleshooting and problem resolution.
- Migrate account hosting to balancing resource and migration from outside into our server and new server.
- Mentor technical support staff on technical troubleshooting and problem-solving techniques.
- Coordinate with third parties to resolve problem issues in the event of an error.
- Assist the manager in recruiting new staff and training new staff.
- Handled customer inquiries and technical issues through ticketing systems, and phone, providing prompt and accurate solutions to customer problems.
- Diagnose and troubleshoot errors and technical glitches in client applications or systems. Effectively fixing issues to ensure client satisfaction and minimal downtime.
- Articulate technical product details to new customers clearly and understandably helping customers grasp the value and functionality of our services.
- Provide pre-sales support to prospective clients, address technical inquiries and concerns, and assist potential customers in making informed decisions about our hosting services.
- Implemented rigorous security measures, including screening for domain and hosting abuse such as fraud, phishing, spamming, and other illicit activities, ensuring a secure hosting environment for clients.
Technical Support Specialist @DomaiNesia
2019/03 2022/10Employment Status: Permanent
Work Status: On-Site
Work Status: On-Site
As Technical Support Specialist, my responsibilities include
- Handled customer inquiries and technical issues through ticketing systems, live chat, and phone, providing prompt and accurate solutions to customer problems.
- Diagnose and troubleshoot errors and technical glitches in client applications or systems. Effectively fixing issues to ensure client satisfaction and minimal downtime.
- Articulate technical product details to new customers clearly and understandably helping customers grasp the value and functionality of our services.
- Provide pre-sales support to prospective clients, address technical inquiries and concerns, and assist potential customers in making informed decisions about our hosting services.
System Administrator @Manage Server Indonesia
2020/04 2021/13Employment Status: Self-Employee
Work Status: Hybrid
Work Status: Hybrid
As System Administrator, my responsibilities include
- Deployed, managed, and maintained dozens of production servers, ensuring optimal performance and stability.
- Implemented robust server monitoring systems to proactively track the health and performance of all production servers, thereby ensuring uninterrupted service and guaranteeing minimal downtime.
- Enhanced our server services by automating routine tasks and deploying new features with automation tools, improving operational efficiency.
Linux System Administrator @Teras Code Digital
2018/07 2019/06Employment Status: Permanent
Work Status: Hybrid
Work Status: Hybrid
As Linux System Administrator, my responsibilities include
- Deployed, managed, and maintained dozens of production servers, ensuring optimal performance and stability.
- Implemented robust server monitoring systems to proactively track the health and performance of all production servers, thereby ensuring uninterrupted service and guaranteeing minimal downtime.
- Enhanced our server services by automating routine tasks and deploying new features with automation tools, improving operational efficiency.
Training Development Staff @Teras Code Digital
2018/04 2019/16Employment Status: Permanent
Work Status: Hybrid
Work Status: Hybrid
As Training Development Staff, my responsibilities include
- Develop training materials, modules, and curriculum based on identified needs, learning objectives, and organizational goals. This involves creating content, presentations, manuals, and other educational materials.
- Identify and assess the training needs of the organization or specific departments through surveys, interviews, or analysis of performance data.
- Work closely with subject matter experts, trainers, and other stakeholders to gather information and ensure accuracy and relevance of training materials.
- Stay updated with industry trends, best practices, and new technologies in training and development to enhance the quality and effectiveness of training programs.
Assistant Lecture @Amikom University Of Yogyakarta
2017/09 2018/07Employment Status: Contract
Work Status: On-Site
Work Status: On-Site
As Assistant Lecture, my responsibilities include
- Supporting lecturers in preparing and delivering lectures, seminars, and tutorials. This includes aiding in creating lesson plans, presentations, and teaching materials.
- Providing assistance to students by conducting consultation hours, offering guidance on coursework, assignments, and projects, and addressing their academic queries.
- Offering guidance and support to students regarding academic goals, career paths, and program requirements. Acting as a mentor to students, providing advice and encouragement
- Engaging in ongoing professional development opportunities, such as attending workshops, conferences, or pursuing advanced degrees to enhance teaching skills and subject knowledge.
- Supporting research activities by conducting literature reviews, gathering data, organizing research materials, or assisting in experiments, depending on the academic field.
- Assisting in grading assignments, exams, and other academic assessments. Ensuring fairness and consistency in assessment practices based on established guidelines.
Photographer @Albatros Photography
2016/04 2016/09Employment Status: Contract
Work Status: On-Site
Work Status: On-Site
As Photographer, my responsibilities include
- Conducting various photography sessions including portrait, product, fashion, or commercial shoots within the studio.
- Setting up and adjusting studio lighting equipment to achieve the desired mood, ambiance, and effects for each shoot.
- Operating and maintaining photography equipment including cameras, lenses, tripods, and other accessories.
- Collaborating with clients to understand their specific needs, providing guidance on poses, themes, and styles for the shoot.
- Organizing and managing photography sessions, maintaining an efficient workflow, and meeting deadlines.
- Ensuring proper care, maintenance, and cleanliness of photography equipment and studio spaces.
Certifications
cPanel Professional Certification (CPP)
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2020 NowcPanel University
cPanel & WHM Sales Professional (CPSP)
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2021 NowcPanel University
cPanel & WHM Administrator Certification (CWA)
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2020 NowcPanel University
cPanel & WHM System Administrator I (CWSA-1)
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2020 NowcPanel University
cPanel & WHM Sales Professional (CPSP)
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2021 NowcPanel University
cPanel & WHM Sales Professional (CPSP)
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2021 NowcPanel University
cPanel & WHM System Administrator II (CWSA-2)
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2020 NowcPanel University
LiteSpeed Certification
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Validation Link
2021 NowcPanel University
Imunify360 Certification
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2023 NowJetBackup 4 Certification
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2023 NowcPanel University
JetBackup 5 Certification
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2023 NowcPanel University
cPanel Certified Partner Accreditation (CPCP)
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Validation Link
2023 NowcPanel University
Education
Informatics Engineering @ University of Amikom Yogyakarta
2016 2019Computer and Network Engineering @ SMK Negeri 1 Boyolali
2013 2016Interests
MusicPodcastKdramaAnimeVideo GamesBloggingReading